Dispute / Chargeback

DISPUTE / chargeback

Transaction dispute management automation

The platform that allows you to manage and automate payment method transaction disputes in a practical and simple way.

Payment disputes made simple

The platform that automates and manages payment disputes, in addition to connecting requests received in the relationship channels and exchange backoffice with the brands' process, facilitating their operation in a safe and effective way.

Functionalities

Full automation of the transaction dispute handling process involving Issuers, Brands and Acquirers

Compliance with the card scheme rules

Flexible application of business rules for the operational handling of disputes

Handling transaction disputes at the time of authorization

Processing automation of future debits of installment transactions disputed by the customer

Management of forms and documents supporting processes

Supports the Card Scheme collaboration process

Capture of expense disputes from different relationship channels through API, files and manual entry

Financial reconciliation of disputes with payments scheduled by brands and processing of product system transactions

How the Dispute process works:

The customer opens the dispute with the issuer

The issuer analyzes the dispute and forwards it to Card Scheme

Card Scheme locates the acquirer and signals the dispute

Purchaser receives the dispute and analyzes it with the store

This process involves detailing procedures concerning the dispute cycle (chargeback, resubmission, pre-arbitration and arbitration), defined by the Bands.